SanchexHub Return Policy
Effective Date: 22-01-2026
At SanchexHub, we strive to provide you with the best digital products and services. Due to the nature of our digital marketplace, our return and refund policy differs from traditional e-commerce platforms. Please read this policy carefully before making a purchase.
1. Return Window & General Policy
Given that SanchexHub specializes in digital products including gift cards, international gift delivery services, VPN subscriptions, and proxy tools, most sales are final upon delivery or activation. However, we understand that issues may arise, and we're committed to resolving them fairly.
- Digital Gift Cards: All sales are final once the gift card code has been delivered to your email or account.
- VPN & Proxy Services: Refund requests must be submitted within 7 days of purchase for annual plans and 48 hours for monthly subscriptions.
- International Gift Delivery Services: Refund requests must be made before the gift has been dispatched to the recipient.
2. Eligibility Criteria
Refunds or exchanges may be considered under the following circumstances:
Eligible for Refund:
- The digital product was not delivered to your registered email or account within 24 hours of purchase
- You received an incorrect product or denomination
- The gift card code or service credential is invalid or non-functional
- Technical issues prevent you from accessing VPN or proxy services despite troubleshooting assistance
- Duplicate charges or unauthorized transactions on your account
NOT Eligible for Refund:
- Gift cards that have been redeemed, used, or partially used
- Change of mind after receiving a functional digital product
- VPN or proxy services that have been actively used beyond the trial period (if applicable)
- Products purchased during promotional sales marked as "non-refundable"
- Services where delivery was successful but recipient details were incorrectly provided by the customer
- Third-party delivery delays beyond SanchexHub's control for international gift services
3. Return Process
If you believe you're eligible for a refund or exchange, please follow these steps:
Step 1: Contact our customer support team within the applicable return window via:
- Email: support@sanchexhub.com
- Live Chat: Available on our website
- Support Ticket: Through your SanchexHub account dashboard
Step 2: Provide the following information:
- Order number or transaction ID
- Product name and purchase date
- Detailed description of the issue
- Supporting evidence (screenshots, error messages, etc.)
Step 3: Our team will review your request within 2-3 business days and provide a resolution or request additional information.
Step 4: If approved, your refund will be processed according to the timeline specified in Section 4.
4. Refund or Exchange Options
Depending on the nature of your issue and product type, we offer the following solutions:
Full Refund:
- Issued to your original payment method for undelivered, incorrect, or non-functional products
- Processing time: 5-10 business days after approval (depending on your payment provider)
Store Credit:
- Offered as an alternative to refunds for faster resolution
- Valid for 12 months from the date of issue
- Can be used toward any product or service on SanchexHub
Replacement/Exchange:
- Available for incorrect gift card denominations or non-functional service credentials
- Replacement will be delivered within 24-48 hours of approval
Partial Refund:
- May be offered for VPN/proxy services that were partially used if technical issues are confirmed
5. Shipping Costs
Since SanchexHub deals exclusively in digital products:
- No physical shipping costs apply to standard transactions
- For international gift delivery services involving physical items, shipping costs are non-refundable unless the error was on our part
- If a reshipment is required due to our error, we will cover all shipping costs
6. Damaged, Defective, or Non-Functional Products
We take quality seriously. If you receive a damaged, defective, or non-functional digital product:
Immediate Action:
- Contact our support team immediately at support@sanchexhub.com
- Provide your order details and description of the issue
- Include screenshots or error codes when applicable
Our Commitment:
- We will investigate all claims within 24-48 hours
- For confirmed defective products, we offer an immediate replacement or full refund
- Technical support will be provided for VPN and proxy service issues before processing refunds
- No hassle, no lengthy forms—just a quick resolution
7. Special Circumstances
Unauthorized Transactions: If you notice unauthorized charges on your account, contact us immediately. We will investigate and take appropriate action, including issuing refunds for confirmed fraudulent transactions.
Service Disruptions: In the event of prolonged service outages or disruptions to our VPN or proxy services beyond our control, we may offer prorated refunds or service extensions.
Promotional & Bundle Purchases: Products purchased as part of bundles or promotional offers may have specific return restrictions. These will be clearly stated at the time of purchase.
8. Contact Information
We're here to help! Reach out to our customer support team through any of the following channels:
Email: support@sanchexhub.com
Phone: +2348135322481
Live Chat: Available Monday-Friday, 9 AM - 6 PM (Your Timezone)
Support Portal: Log in to your SanchexHub account and submit a ticket
Average Response Time: Within 24 hours for all inquiries
9. Policy Updates
SanchexHub reserves the right to modify this return policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.
Last Updated: 22-01-2026
Thank you for choosing SanchexHub—your trusted digital marketplace!